RETURNS & EXCHANGES

At Sneakustar, customer satisfaction is at the heart of everything we do. We are dedicated to delivering premium footwear crafted with care, precision, and attention to detail. If your purchase doesn’t fully meet your expectations, we offer a simple and transparent returns and exchanges process to assist you.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 14 days from the date your order is delivered.

To qualify, the following conditions must be met:

  • Items must be unused, unworn, and in original condition

  • All original tags, accessories, and packaging must be included

  • Custom-made or personalized items, Final Sale products, and hygiene-sensitive items are not eligible for return or exchange

  • Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect upon arrival

2. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team at:
📧 support@sneakustar.com

Please include the following details in your email:

  • Order number

  • Brief reason for the return or exchange

  • Proof of purchase (order confirmation or receipt)

Once your request is reviewed and approved, we will send you a Return Authorization along with clear return instructions.

3. Return Process

After receiving your Return Authorization, please follow these steps:

  • Carefully repack the item in its original packaging

  • Include the Return Pro-Forma Invoice Form provided by our support team

  • Ship the package to the return address specified in our instructions

We strongly recommend using a trackable and reliable shipping service, as Sneakustar is not responsible for return packages lost or undelivered during transit.

If you have any questions or need further assistance, please contact us at:
📧 support@sneakustar.com