FAQs

Frequently Asked Questions (FAQ)

1. How do I place an order?

Browse our collection on Sneakustar.com and select the product you’d like to purchase.
Add the item to your cart, proceed to checkout, enter your shipping and payment details, and confirm your order.

Once your order is placed, it will be carefully prepared and processed by our team.

2. What payment methods do you accept?

We accept secure payments via:

Visa
MasterCard
American Express
PayPal

All payment methods are encrypted to ensure a safe and seamless checkout experience.

3. Is my payment information secure?

Yes. All transactions are processed through trusted, encrypted payment gateways, including PayPal.
Your payment information is fully protected, and Sneakustar does not store credit or debit card details on our servers.

4. How long does shipping take?

Orders are typically processed within 3–5 business days
Delivery within the United States usually takes 10–14 business days after shipment, depending on your location

Once your order ships, a tracking number will be sent to your email.

5. Can I track my order?

Yes. After your order has been shipped, you will receive an email with a tracking number.
You can track your shipment directly on the carrier’s website using the provided link.

6. What is your return policy?

We offer a 14-day return and exchange policy from the date you receive your order.

To be eligible:

Items must be unused and unworn
Items must be returned in original packaging with all tags attached

Please note: Customized or personalized items are not eligible for return unless they arrive damaged or defective.

7. How do I request a return or exchange?

Please contact our support team within 14 days of receiving your order.
We will provide clear, step-by-step instructions to guide you through the process.

📧 support@sneakustar.com

8. What if I receive a damaged or defective item?

If your item arrives damaged or defective, please contact us as soon as possible and include:

Your order number
Clear photos showing the issue

We will arrange a replacement or issue a full refund promptly.

9. Can I change or cancel my order?

You may request changes or cancellations within 24 hours of placing your order.

After this period—or once order processing or shipping preparation has begun—changes or cancellations may no longer be possible. Please contact us as soon as possible for assistance.