REFUND POLICY

Refund Policy – Sneakustar

At Sneakustar, we are committed to delivering high-quality footwear that meets our customers’ expectations in both style and comfort. Your satisfaction matters to us, and this Refund Policy explains the conditions under which refunds may be approved.

1. Refund Eligibility

Timeframe
Refund requests must be submitted within 14 days of receiving your order.

Item Condition
To be eligible for a refund, items must be unused, unworn, and returned in their original packaging, including all tags and accessories.

Proof of Purchase
A valid order confirmation or receipt is required for all refund requests.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Sale, discounted, or clearance items

  • Customized or personalized products (including special size, color, or design requests), unless the item is received damaged or defective

3. How to Request a Refund

Contact Customer Support
To request a refund, please contact us at:
📧 support@sneakustar.com

Please include the following information in your email:

  • Order number

  • Item(s) details

  • Reason for the refund request

Approval Process
All refund requests are reviewed by our support team. Once approved, you will receive detailed return instructions and the designated return address.

Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping insurance, as Sneakustar is not responsible for lost or undelivered return shipments.

4. Refund Processing

Once the returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method within 7–14 business days.

Please note:

  • Original shipping fees are non-refundable, except in cases where the item is damaged, defective, or incorrect.

5. Delayed or Missing Refunds

If you have not received your refund within the expected timeframe, please:

  • Check your bank or PayPal account again

  • Contact your credit card provider (processing times may vary)

  • Reach out to your bank or PayPal support team for further assistance

If you have completed all the steps above and still have not received your refund, please contact us at:
📧 support@sneakustar.com